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Delivery

8. Delivery of Purchased Products

8.1 Delivery involves a fee unless specified otherwise during the purchase process or elsewhere on the Site. The applicable delivery costs for a specific order, shown in Euros (€) or other currencies, inclusive of VAT, are clearly indicated during the purchase process, in the order summary, and before order submission. These costs will also appear in the "Profile - My Orders" section of the Site and in the order confirmation email. Additional charges may apply for delivery to certain areas, which will be disclosed during the purchase process and in the order summary. Delivery times are specified during the purchase process, in the order summary, before the order is submitted, in the order confirmation email, and in the "Profile - My Orders" section. Delivery terms and costs depend on the geographical area and chosen delivery method. If a delivery term is not specified, delivery will occur within thirty (30) days from the contract's conclusion date.

8.2 The delivery obligation is considered fulfilled when the Products are handed over to the user or a user’s designated third party, and control of the items is transferred. Users must inspect the condition of the delivered Products immediately upon receipt. While risk of loss or damage, not attributable to GIBOT, transfers to the user when the user or a third party designated by the user, other than the carrier, upon claiming possession of the Products, users should verify the condition (if intact, undamaged, not wet, or otherwise altered, including its sealing materials) and quantity of Products received and notify any issues on the carrier’s document by accepting the package with reservations. Accepting Products without reservations limits legal action against the carrier for damages, unless the carrier is fraudulent or grossly negligent, or some defects are not visible upon delivery provided they are reported promptly within eight (8) days. If the packaging appears altered, users should inform Customer Service immediately. The provisions concerning withdrawal rights and conformity guarantees remain applicable.

8.3 Products purchased on the Site will be delivered to the user-specified address. Home Delivery occurs via courier, generally Monday to Friday during business hours (9:00 AM - 6:00 PM), excluding national holidays. GIBOT reserves the right to use alternative couriers, provided the user's chosen delivery method and timing are respected. Within Italy, San Marino, and Vatican City, DHL handles shipments, while UPS or DHL handle international deliveries. Customs duties and import taxes are borne by the user as they vary by destination.

8.4 Upon dispatch to the courier, users receive a shipment confirmation email with a tracking number to monitor shipment status, including delivery procedure instructions and pickup deadlines in case of missed delivery due to recipient absence, and the effects of failing to retrieve the shipment within the specified period.

8.5 The user acknowledges that the collection of the Product is a specific obligation arising from the purchase contract. In the event that the recipient is absent and the courier is unable to complete the delivery, the package will be placed in "storage." The Customer Service will contact the user to release the package from storage and arrange for its delivery as soon as possible. If necessary, Customer Service may agree with the user to modify the delivery address. If the subsequent delivery attempt after Customer Service contact fails, or if the user does not respond to the Customer Service contact attempt, the package will be returned to GIBOT, and the user will be notified of this circumstance via email. The user acknowledges that if thirty (30) days have elapsed since the package was returned to GIBOT, the contract may be considered terminated, and the purchase order canceled pursuant to Article 1456 of the Italian Civil Code. Upon termination of the contract, GIBOT will proceed with the refund of the total amount due, if already paid by the user, deducting the costs of the unsuccessful Product delivery, the return shipping costs to GIBOT, and any other additional expenses incurred by GIBOT due to the non-delivery caused by the recipient’s absence. The termination of the contract and the refund amount will be communicated to the user via email. The refund amount will be credited to the payment method or solution used by the user for the purchase. Any delays in the crediting process may depend on the banking institution, the type of credit card, or the payment solution used. In any case, the value date will be the same as the original charge. If, before the expiration of the aforementioned thirty (30) day period, the user requests to receive the purchased Product again, GIBOT will proceed with a new delivery, subject to the payment of the related shipping costs, the return costs of the Product to GIBOT, and storage fees.

8.6 If Product delivery fails or delays relative to expected terms communicated during purchase processes and confirmations, users, under Article 61 of the Italian Consumer Code, may request an extension of the delivery period ("Additional Period" under Article 61, paragraph 3, of the Italian Consumer Code) by notifying GIBOT in writing. Extensions lapse if Products remain undelivered, allowing users to cancel contracts and claim damages. Users bypass extension grants if: GIBOT refuses delivery; initial delivery timing is essential considering all contract circumstances, or pre-contract user delivery deadlines necessitate promptness. In these exceptions ("Excluded Cases"), immediate contract cancellations and compensation claims arise without delay. User must inform GIBOT of intentions, leading to refunds without undue delay.

8.7 Refunds, as owed under Article 8.6 cases, are notified via email and credited following purchase payment methods. Potential delays might stem from bank processes or credit solution specifics, aligning value dates with initial debit timing.

Estimated delivery times from the shipment date:

  • Italy: 1-2 days
  • Europe: 1-3 days for main destinations / 2-4 days for remote destinations
  • USA and Canada: 4-8 days depending on the destination
  • Latin America: 4-8 days
  • Asia and Middle East: 2-4 days
  • Australia and Oceania: 2-4 days for main destinations / 4-5 days for remote destinations
  • Africa: 2-4 days
    GIBOT disclaims responsibility for customs delays, inspections, or force majeure events.

8.8 USA and Canada Shipping Policy: GIBOT will ship products within the timeframe specified during checkout. If delays occur, GIBOT will notify the consumer via email and provide an updated delivery estimate. If the product is not shipped within thirty (30) days of the order date, the consumer may ask for an “Additional Period” (Article 8.6 above) or cancel the order and receive a full refund.